Terms And Conditions

Terms & Conditions

1. Introduction

Welcome to Sustainifyx (“Platform”, “we”, “us”, “our”). By accessing or using www.sustainifyx.com, you agree to these Terms & Conditions. If you do not agree, please do not use the Platform.

2. Scope & Definitions

  1. Users: Anyone accessing the Platform.
  2. Buyers: Users who purchase products via the Platform.
  3. Sellers/Vendors: Third-party merchants listing and shipping products.
  4. Products: Sustainable clothing, fabrics, and accessories sold via the Platform.
  5. Orders: Purchase requests placed by Buyers and fulfilled by Sellers.

3. Marketplace Structure

  1. Sustainifyx acts only as a facilitator, connecting Buyers to Sellers.
  2. We do not own inventory or handle product storage or shipping.
  3. Sellers are solely responsible for fulfilling orders, managing stock, and shipping.

4. Registration & Account Security

  1. Registration requires accurate, up-to-date information.
  2. Users are responsible for safeguarding their account credentials.
  3. Any unauthorized access must be reported immediately.

5. Seller Responsibilities

  1. Sellers must hold a valid UAE business license.
  2. All product listings must include accurate information, including materials, pricing, and sustainability claims.
  3. Sellers manage their own shipping timelines, costs, return, and refund policies.

6. Buyer Responsibilities

  1. Buyers must provide correct payment and delivery details.
  2. All purchases are final once an Order is confirmed.
  3. Buyers are responsible for VAT and any applicable duties.

7. Payment & Escrow

  1. Payments are processed securely in AED via approved gateways.
  2. Funds may be held in escrow and released after delivery confirmation.

8. Shipping & Delivery

  1. Sellers determine shipping methods, rates, and lead times.
  2. Buyers and Sellers receive notifications and tracking.
  3. Risk transfers to the Buyer upon delivery confirmation.

9. Cancellations, Returns & Refunds

  1. Sellers define their own return and refund policies (clearly displayed on listings).
  2. Buyers may cancel Orders before dispatch; refunds follow Seller policies.
  3. Sustainifyx may assist in mediating disputes.

10. Intellectual Property

  1. All content on the Platform (logos, text, graphics) is owned or licensed by Sustainifyx.
  2. Sellers grant a license for their listing content.
  3. Users may not copy or reuse content without permission.

11. User Reviews & Content

  1. Buyers may submit reviews that are accurate, lawful, and respectful.
  2. We reserve the right to remove content that is defamatory, false, or illegal.

12. Limitations of Liability

  1. Sustainifyx acts only as an intermediary and is not liable for product performance, delivery, or Seller conduct.
  2. We are not responsible for indirect or consequential damages.
  3. Our total liability is capped at the Order amount.

13. Indemnification

  1. Users agree to indemnify Sustainifyx for losses arising from their use or breach of these Terms.

14. Privacy & Data Protection

  1. Personal data is collected and used under our Privacy Policy.
  2. We adhere to UAE data protection laws and security best practices.

15. Termination

  1. We may suspend or terminate accounts for violations of these Terms.
  2. Users may deactivate their account at any time, subject to completing any pending Orders.

16. Governing Law & Dispute Resolution

  1. These Terms are governed by the laws of the United Arab Emirates.
  2. Any dispute will be resolved through negotiation, arbitration, or UAE courts.

17. Updates to Terms

  1. We may update these Terms at any time. Continued use of the Platform constitutes acceptance of updated Terms.

18. Contact Us

SustainifyX

Address: United Arab Emirates, Dubai

Email: hello@sustainifyx.com