Privacy Policy

1. Introduction

At SustainifyX ("we," "us," "our"), your privacy matters. This Privacy Policy explains what personal data we collect, why we collect it, and how we use and protect it. By using www.sustainifyx.com and our mobile app (the “Platform”), you agree to the terms below.


2. Data We Collect

We collect the following types of personal data:

  1. Account Information (when users choose to sign up): Name, email, phone number, and shipping address.
Note: Creating an account is completely optional. Users can choose to continue as a guest and browse the app or place an order without signing up.
  1. Order Information (for both guests and registered users placing orders): Name, delivery address, and phone number (required for order delivery coordination).
  2. Payment Data: Transaction and billing details processed via secure payment gateways.
  3. Usage Data: Browsing activity, device information, and app usage analytics.
  4. Support Data: Any messages, feedback, or inquiries you send to our support team.


3. How We Collect Data

We collect personal data in the following ways:

  1. Directly from you: When you register an account, place an order (as a guest or registered user), or contact support.
  2. Automatically: Through app usage data (such as device model, IP address, and browser type).
  3. From Third Parties: Such as analytics providers and payment processors, all of whom comply with relevant privacy standards.


4. Why We Use Your Data

We collect and use your personal data for the following purposes:

  1. Order Fulfillment: To process and deliver your orders, including contacting you about your delivery.
  2. Customer Support: To respond to your inquiries and assist with order-related issues.
  3. Account Management (for registered users): To allow you to manage your orders and profile.
  4. Platform Improvement: To analyze usage patterns and improve app performance.
  5. Legal Compliance: To fulfill regulatory and financial reporting obligations.


5. Guest Access & Optional Account Creation

  1. Browsing: Users can fully browse and explore the app without creating an account or providing personal information.
  2. Guest Checkout: Users can place orders as guests. Personal information like phone number and address is only collected at the checkout stage for delivery purposes.
  3. Optional Account Signup: Users are not automatically signed up for an account after placing a guest order unless they choose to register.


6. Data Sharing

We may share your information only with trusted service providers that help us operate the Platform, including:

  1. Payment Processors: For secure transaction processing.
  2. Shipping and Delivery Partners: To fulfill your orders.
  3. Platform Service Providers: Such as hosting, analytics, and customer support tools.

We do not sell your personal data to third parties.


7. Data Retention & Deletion

We retain your personal data for as long as necessary to fulfill your orders, meet legal obligations (such as tax reporting), and support legitimate business operations.

You may request deletion or correction of your personal data by emailing: hello@sustainifyx.com


8. Your Rights & Choices

  1. Access, correct, or delete your data anytime.
  2. Opt out of marketing communications (when applicable).
  3. Use the Platform without creating an account by using guest checkout.


9. Security Measures

We implement industry-standard security measures, including SSL/TLS encryption and secure servers. However, no method of transmission over the internet is 100% secure. In case of a data breach, we will notify affected users and authorities as required by UAE law.


10. Children’s Privacy

Our Platform is not intended for individuals under 16. We do not knowingly collect personal data from children.


11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Continued use of the Platform after changes indicates your acceptance.


12. App Store Compliance

This Privacy Policy is accessible both on our website and within the app. It reflects our current data collection practices, including:

  1. Optional account creation
  2. Guest browsing and guest ordering
  3. Collection of personal information (such as phone number) only at checkout when necessary for delivery and support
  4. No use of personal data for advertising or tracking purposes


13. Contact Us

For questions, data deletion requests, or privacy concerns, contact us at:

📧 Email: hello@sustainifyx.com